Write to usWrite to usThis statement describes the position of Kaelo Global under the General Data Protection Regulation of the European Union and equivalent data protection laws in the places where we work. Our general practice is described in our privacy policy.
This statement applies where we process the personal data of people located in the European Economic Area, the United Kingdom, or in countries with an equivalent regime, including the UAE federal data protection law and the data protection law of the Dubai International Financial Centre.
For personal data sent to us through this website, by email, on WhatsApp or in writing, Kaelo Global is the controller. The contact point is info@kaeloglobal.com, and a person reads what arrives there.
The categories of personal data we process are described in our privacy policy. In short, they are what you send us in an enquiry, the record of where that enquiry came from, and the ordinary operating data a website produces. We do not knowingly process special categories of data through this website.
We rely on the following legal bases, depending on what we are doing.
Kaelo Global is based in the United Arab Emirates and works from one Dubai office, so personal data sent to us is processed there and by the service providers we use. Where the law requires it, transfers outside the European Economic Area or the United Kingdom are protected by appropriate safeguards, such as standard contractual clauses, and we will describe those safeguards on request.
Where the General Data Protection Regulation or an equivalent law applies, you have the rights of access, correction, erasure, restriction of processing, data portability and objection to processing. You may withdraw consent at any time, which does not affect processing that was lawful before you withdrew it, and you may complain to a supervisory authority.
To use any of the rights above, write to info@kaeloglobal.com. We reply in writing within 30 days, and sooner where the law requires it. We may need to confirm your identity first, and we will ask for no more information than that check needs.
We do not make decisions about you by automated means alone, and we do not build profiles of individual visitors. Our analytics describe pages and campaigns rather than people, and an enquiry is read and answered by a person. Where we use software to help draft or organise material, the result is checked by someone before it reaches you.
We keep personal data for as long as it is relevant to the relationship, and longer where a legal, regulatory or audit obligation requires it. The detailed retention periods for each activity are documented internally, and we will tell you which applies to your data if you ask.
This statement is reviewed once a year and whenever our practice changes. The date shown at the top of the page reflects the most recent revision, and where a change affects how we use data you have already sent us, we will say so plainly rather than rely on the date alone.
For any question about how we handle personal data, or to make a complaint, write to info@kaeloglobal.com. If our answer does not satisfy you, you may also complain to the data protection authority where you live.