Management Consultancy · Service
Target operating model and organisational design
Decision rights first. Everything else is downstream.
At a glance
What it is
“Structure is the visible output. Decision rights are what actually changes.”
A principal, Kaelo Management Consultancy
What’s included
Four areas of scopeDecision rights before boxes
Which decisions exist, who makes each one, who must be consulted, and what the escalation threshold is. Written down, in language a new joiner could follow.
Span of control, honestly assessed
Spans that look reasonable on a chart are often unworkable in a week that contains real operational load. The test is the calendar, not the diagram.
Governance cadence
What is reviewed weekly, monthly and quarterly, by whom, against what. A cadence nobody can state from memory is not a cadence.
The interfaces between functions
Most operating-model failure is at the joins rather than inside the functions, and the joins are what a reorganisation typically leaves undefined.
How the work runs
Current state, from the calendar
How decisions are actually made now, not how the chart says.
Decision inventory
The real decisions, mapped with owners.
Design
Structure derived from the decision map rather than the other way round.
Cadence and handover
Governance rhythm, documented, with the first cycle run alongside you.
When to come to us
- 01 The same decisions keep escalating to the owner.
- 02 You have reorganised before and the behaviour did not change.
- 03 Two functions are in permanent low-grade conflict at their interface.
What we do not do
- Delivering a chart and calling it an operating model.
- Recommending headcount changes we have not seen the operational load behind.
- Advising on employment law, contracts or tax consequences — that is outside this licence.
Related reading
Tender design, carrier selection and cost baselining — as method, not as phases. →
DSO, DPO and DIO — and which one is actually yours to move. →
Whether the business will still be there in three years. →
For large owner-led enterprises: rebuilding the pricing, channel and product architecture that lifts turnover without eroding margin. →
Common questions
